Responsible Gaming —
Play Smart, Stay in Control

At 77dat, we firmly believe that gambling should be an entertaining leisure activity — never a financial strategy, a way to relieve stress, or a solution to personal problems. Our Responsible Gaming programme is built on a single principle: player welfare always comes first.

77dat serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We understand that our platform reaches a diverse audience, and we take our duty of care seriously. Every policy on this page applies equally to all registered players, regardless of their account activity level or deposit history.

Responsible gaming at 77dat is not an afterthought — it is embedded into the design of our platform. From the moment you create an Account, you have access to a full suite of player-protection tools that let you set boundaries, take breaks, and seek help when needed. We actively monitor player behaviour for signs of harm and will reach out proactively when our systems flag a concern.

77dat enforces its 18+ age restriction through a multi-layer verification process. During registration, all players must confirm their date of birth. Before processing any withdrawal over ৳5,000, 77dat may request Know Your Customer (KYC) documentation, including a copy of your National Identity Card (NID) or passport, to verify your age and identity.

Protecting Minors

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. A number of reputable tools are available that allow parents to restrict access to specific websites on shared devices. If you suspect that a minor has created an account on 77dat, please contact [email protected] immediately. We will investigate the report as a priority and take appropriate action without delay.

Consequences of Underage Gambling

If 77dat discovers at any point — whether during registration, routine KYC review, or following a report — that an Account holder is under 18 years of age, the following actions will be taken automatically:

• The Account will be permanently suspended and closed.
• All pending withdrawals will be cancelled and all deposited funds will be voided.
• Any winnings accumulated on the Account will be forfeited.
• The incident will be logged internally and may be reported to appropriate authorities where required by law.

77dat provides a comprehensive set of tools that give you direct control over your gaming activity. These tools are available at no cost through your Account settings and can be activated instantly. You do not need to contact support to set deposit limits, session reminders, or reality checks — you can manage everything yourself.

If you feel that gambling is becoming difficult to control, self-exclusion is the strongest tool available to you on 77dat. Self-exclusion suspends your Account entirely for a period of your choosing, removing all access to real-money gaming while keeping your Account record intact for when and if you choose to return.

Available Self-Exclusion Periods

How to Activate Self-Exclusion

To activate self-exclusion on your 77dat Account, follow these steps:

1. Log in to your Account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
2. Select your desired exclusion period from the options above.
3. Confirm your choice by entering your password when prompted.
4. The exclusion takes effect immediately upon confirmation. You will receive an email to your registered address acknowledging the exclusion.

Alternatively, you can request self-exclusion by contacting 77dat support directly at [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Support will process the request within 2 hours of receiving it, at any time of day or night.

Re-activating Your Account After Exclusion

Once a self-exclusion period has been set, it cannot be shortened or reversed for any reason. After the exclusion period expires, you may contact support to request reinstatement. Before your Account is reopened, you will be required to complete a welfare review — including a short check-in with our team to confirm that you are comfortable returning to play responsibly. A 24-hour cooling-off window is applied after every reinstatement request before access is restored.

77dat's own support team is always your first point of contact for responsible gaming concerns. However, we also strongly encourage players who feel they may have a gambling problem to reach out to professional counselling services. Seeking outside help is a sign of strength, not weakness — and confidential support is available at no cost.

Talking to Someone You Trust

Sometimes the most effective first step is simply talking openly to a family member, a close friend, or a colleague you trust. In Bangladeshi culture, family bonds are strong — a candid conversation with a parent, sibling, or spouse can provide both emotional support and practical accountability. Many players find that involving a trusted person in their decision to limit or stop gambling makes it significantly easier to follow through.

Professional Counselling

Mental health professionals and addiction counsellors in Dhaka, Chittagong, and other major Bangladeshi cities offer confidential sessions for individuals dealing with behavioural addictions, including gambling. If in-person counselling is not accessible in your area, remote and telephone counselling services are increasingly available in Bangladesh. 77dat encourages players to seek professional help without hesitation — reaching out early leads to significantly better outcomes.

Financial Counselling

If gambling has led to financial difficulty, speaking with a financial adviser or a community financial support organisation can help you create a realistic repayment plan and stabilise your situation. Banks such as BRAC Bank, Dutch-Bangla Bank, and City Bank offer financial guidance services to customers experiencing hardship. Taking control of your finances alongside addressing the gambling behaviour is an important part of recovery.

If you have any concerns about your gambling behaviour, want to activate a responsible gaming tool, or simply need to talk to someone, 77dat's English-speaking support team is available around the clock. We treat all responsible gaming contacts with the highest level of confidentiality and care.

When you contact 77dat about a responsible gaming matter, please include your registered username in the subject line so our team can access your Account details quickly. You do not need to explain yourself in detail — simply letting us know that you need help is enough. Our team will guide you through the available options step by step.

77dat is committed to responding to all responsible gaming contacts within 2 hours, 24 hours a day, 7 days a week, including Eid, Durga Puja, national holidays, and all other public holidays observed in Bangladesh. There is no situation in which our responsible gaming support line is unavailable.